How Gotmaai handles your data

1. Information we collect

We may collect the following information when you contact us or use a service connected to our systems:

• Name, business name, phone number, email address, and enquiry details submitted through forms or chat.
• Basic website usage information such as browser type, device type, and pages visited.
• Information required to deliver automation services, such as lead data, workflow settings, and integration preferences.
• Meta platform data made available through approved permissions, such as Page IDs, Instagram business account IDs, webhook events, and access tokens needed for automation features.

2. How we use the information

We use the information we collect to respond to enquiries, provide automation services, improve workflows, maintain integrations, and support customer communication. Meta-related data is only used for the features the user has authorized, such as messaging automation, lead handling, account connection, or business workflow setup.

3. Meta app and token usage

If you connect a Meta, Facebook, Instagram, or WhatsApp Business integration to Gotmaai, we may process and store the access token and related account identifiers strictly for authentication, API requests, webhook processing, and service delivery.

We do not sell Meta user data or use it for unrelated advertising purposes. Access tokens are treated as confidential credentials and are only used to perform the actions authorized by the account owner or administrator.

4. Data sharing

We do not sell personal data. We may share limited information with trusted service providers or infrastructure tools only when necessary to operate the website, forms, hosting, analytics, automation workflows, or customer-requested integrations.

5. Data retention

We retain data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain business records. If an integration is removed or a token is revoked, related access will no longer be used for service operations.

6. Security

We take reasonable administrative and technical steps to protect personal information and connected platform credentials from unauthorized access, misuse, alteration, or disclosure. No internet transmission or storage method is completely guaranteed to be secure, but we aim to follow practical security safeguards appropriate to the service.

7. Your rights

You may request access to, correction of, or deletion of your personal information, subject to applicable legal or contractual requirements. You may also revoke integration access through the relevant Meta platform settings where applicable.

8. Contact

If you have questions about this Privacy Policy or would like to request data removal, please contact Gotmaai through our website contact form or WhatsApp at +60 11-6162 7308.

9. Updates to this policy

We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised effective date.